As a UX Content Design Leader with 14 years of experience, I craft intuitive, human-first digital experiences. My background spans diverse industries — from finance and entertainment to healthcare and retail — where I excel at mastering complex domains and translating intricate information into clear, user-centric content.
I ask incisive questions, meticulously focus on details, and precisely craft language that fits into user flows like the perfect puzzle piece. I am always committed to delivering exceptional results, whether collaborating with cross-functional teams or driving solo content initiatives.
Beyond UX, my unique perspective as an artist and writer enriches my approach to storytelling and problem-solving.
CONTENT DESIGN & TECHNICAL SKILLS
- Team Leader / Culture Builder
- Content Operations
- Cross-functional Collaboration
- Process Development & Implementation
- Project Management
- Usability Testing & Refinement
- UX Content & Copywriting
- Digital Accessibility
- Information Architecture & Wireframes
- Qualitative & Quantitative Research
- Agile / Scrum Frameworks
- Figma, InVision
- Microsoft Office 365 / SharePoint
- Jira, Confluence, Basecamp
Ami M. Hale 